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How does Motability work?

First thing’s first, you will need to decide on which vehicle best suits your needs, style and taste. Our Motability experts are on hand to help you make your choice by explaining all the models that we supply as well as comparing their benefits until you have all information you need to make your decision. We can also arrange to test drive our models and arrange for any adaptions required to make your motoring as comfortable and straightforward as possible.

The next step is to arrange the Contract Hire agreement on your chosen vehicle. As the Motability Scheme is based on a three year lease agreement at a fixed cost, you do not need to worry about reselling the vehicle at the end of the contract period. Simply hand it back and make a decision on your next vehicle.

If you select a vehicle with ‘nil advanced payment’, your Mobility Allowance is assigned to Motability who will cover upfront bills directly. Any payments required would be made directly to us by Motability as a single payment.

When your decision has been made and contractual terms have been confirmed, we will handle the processing of the order on your behalf. You will then be sent an acceptance letter by Motability that will include your Personal Identification Number. You will need this PIN when collecting your new vehicle.


Maple Garage Ltd have long-established relationships with a number of trusted suppliers who can offer professional advice on adaptations to meet your specific needs as well as handle any alterations required.

The range of adaptations required will vary from person to person. Many of these modifications come with no additional cost and are offered to ensure your drive is safe and as comfortable as possible.

The range is varied and includes, but is not limited to, the following:

  • Assisted steering
  • Foot steering systems
  • Wheelchair ramps, tail lifts and hoists
  • People lifts
  • Handbrakes moved to the right-hand side
  • Rotating seats
  • Adapted mirrors
  • Accelerator and brake hand controls
  • Adapted foot controls

How do I decide which adaptations I need?

Before deciding on your vehicle, we suggest consulting an independent Mobility Assessment Centre. The occupational therapists and specialists you will be put in touch with can offer expert advice on the range of vehicles and adaptations available to meet your specific needs.

Motability Managed Adaptation Programme

Our Motability specialist will confirm whether your required adaptations are eligible through the Motability Managed Adaptations Programme, which manages the process of altering your vehicle. If your adaptations are ordered at the same time as your vehicle, we will arrange the alterations on your behalf. If modifications are not covered by the programme, or if they are required during your lease, we recommend ensuring they are covered by contacting one of the following:

Motability Operations
Telephone: 0845 456 4566 (8:30am till 5:30pm Monday to Friday).
Textphone: 0845 675 0009

Motability RSA
Freephone: 0500 373737.
Freetext phone: 0500 646362

For further information, please contact our Motability Scheme Specialists Conrad Ostler and Harvey Greenhough or our Motability Service Specialist Andy Beaumont.

How do I arrange for vehicle adaptations?

We work with various partners that can offer specialist assistance and guidance on this. We would be more than happy to help you get in touch with one of them.

Am I entitled to financial help as a Motability customer?

This would depend on meeting the eligiblity criteria for the Motability scheme. We suggest you have a clear picture of this before embarking on your search for your new vehicle.

What Mobility Allowance rate am I entitled to?

You should have received an award notice from the Department of Work and Pensions (DWP) containing deals of your allowance entitlement. If you have not yet received information, you should contact the DWP directly.

I'm not entitled to the higher rate of Disability Living Allowance, what should I do?

We may still be able to help. Contact us and we will advise on how you can secure your vehicle of choice.

Are people over the age of 65 eligible for the Motability Scheme?

If you're currently receiving the higher rate mobility component of Disability Living Allowance (DLA) or the War Pensioners' Mobility Supplement then yes, you are eligible. If you are not receiving either of these allowances, you unfortunately will not be eligible beyond the age of 65.

Can anyone else drive my Motability vehicle?

You can nominate two drivers to use your Motability vehicle. If you are a disabled driver, you count as one and can choose anyone else you trust. You can change who is authorised during the lease, and a third person can be added at an additional cost. Please note that restrictions apply for drivers under 25.

Does the disabled motorist receiving Mobility Allowance always need to be in the vehicle?

No. This can be used by any driver who is nominated to drive the vehicle.

How long will it take for my vehicle to be delivered?

It depends on the chosen models and the adaptation required. Our Motability experts will be able to offer more specific guidance when you decide on the vehicle you wish to acquire.

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